| shop home > shopping information HOW TO SHOP Take your time to browse through the collections from the main flash movie at the top of the page. Here you will find the Sheridan Designs brochures recreated online for your perusal. When you are satisfied with you decision you can close the main flash movie by clicking on the animated arrows above and to the right of the screen. Clicking on these again at any time will reveal the main flash movie again so that you can browse the online catalogues again at your discretion. Toggling the main flash movie open and closed will not effect the contents of your shopping basket. Once inside the store you navigate by item. For instance if you are after a bracelet from the Signature Collection you first need to select 'bracelets' from the tabs above and then on the next screen select 'Signature Collection Bracelets'. You will then be presented with all the Signature Collection bracelets currently available online. IF YOU FIND THAT THE ITEM THAT YOU SAW IN THE CATALOGUE IS NOT AVAILABLE YOU WILL NEED TO PLACE A TELEPHONE ORDER ON +44 (0) 1273 411 487. You can of course call this number at any time, or indeed use it to place your order if you prefer not to order online. Clicking on the bracelet of your choice will take you to the item screen from where you can place the item of your choice into your shopping cart. AT THIS STAGE IT IS ESSENTIAL THAT YOU CHOOSE CAREFULLY FROM THE OPTIONS PRESENTED TO YOU. When you are satisfied that you have entered all the correct information AND DOUBLE CHECKED THIS press the 'add to basket' button. At this stage the TOTAL amount will be updated with the value of the item you have ordered. You may now continue shopping or click on the shopping basket or the 'total' link to proceed to the checkout. CHECKING OUT: At any stage during the checkout process until you have submitted your credit card details you are able to use the back button on your browser to return to the previous screen. Step One: On the first screen you can change the quantity of items required. You can also empty your cart or press the 'keep shopping' link to return to the last page you were viewing. If you press the 'submit order' button you are taken to the second stage. Step Two: You are presented with confirmation of the items you are about to purchase and the correct amount for their quantities and the total. You are also provided with two ordering options - PRESS THE SECURE ONLINE ORDERING BUTTON - it is safer! Step Three: Enter your billing and address details, select your shipping details depending on where you want the item delivered, choose your method of payment and press the 'Next' button. Step Four: Enter your credit card details. You will be asked for the last three digits on the back of your credit card as well as any support or other phone number that appears on the card as a matter of enhanced security. Double check your details and then press the 'Submit' button once. You will then be presented with a confirmation number and invoice number and a confirmation email will be sent to the email address given. Credit cards are processed by Sheridan Designs who will take all the necessary steps to check for fraud before the order is processed. If you experience any problems at any stage please call +44 (0)1273 411 487 SAFE SHOPPING Sheridan Designs aims to achieve an easy and risk-free shopping experience possible. We are always open to suggestions for improvements to our service - click here to tell us you comments. RETURNS POLICY All of our products come with a 14-day return policy. If, for any reason, you are not happy with your order, you can send it back. See our return policy for more details. CERTIFIED DIAMONDS All of Sheridan Design's diamonds are graded at GVS1 quality and clarity. Diamonds at and above 1ct in size come with a certificate of guarantee by, the GIA, HRD or IGI, the world's leading gemmological laboratories. The diamonds we source have been purchased from legitimate sources not involved in funding conflict in compliance with United Nations resolutions. Sheridan Designs hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. GEM STONES All gemstones are sourced and selected from the best quality stones from our suppliers at the time that the order is placed. Colour and clarity can change from order to order due to the nature of the raw material. We will always endeavour to find the perfect stone for you but on occasions we may not be able to due to lack of material or cut of the stone. In such an instance we will notify you before proceeding with your order. SECURE TECHNOLOGY This Sheridan Designs' website features industry standard security methods to ensure that all transactions are secure and that your credit card and personal iinformation is protected. TIMELESS JEWELLERY The exceptional quality and uniqueness of each piece of Sheridan Designs Jewellery is backed by 10 years of Sarah's jewellery expertise and the knowledge and skills of her staff. We believe that we are making the classics of the future as well as striving to lead the way within designer jewellery. We take pride in what we design and make for each client and trust that you will enjoy wearing your unique Sheridan item.
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